1. Timeframe for Returns/Exchanges: Customers may initiate a return or exchange within 3 days of receiving their order.

2. Eligibility: Returns or exchanges are accepted for the following reasons:

  • Defective or damaged items

  • Incorrect items received

  • Dissatisfaction with the product

3. Return Process: To initiate a return or exchange, please contact our customer support at [email protected] within the specified timeframe. Provide your order details and a brief explanation of the reason for the return or exchange.

4. Condition of Returned Items: Returned items must be in their original condition, unused, and with all original packaging.

5. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part.

6. Refund or Exchange: Upon receiving and inspecting the returned item, we will process a refund or exchange as per your preference. Refunds will be issued to the original payment method within 10 business days.

7. Exceptions: Personalized or custom-made items are not eligible for return or exchange unless they are defective or damaged.

8. Communication: For any questions or to initiate a return or exchange, please contact our customer support at [email protected] or 240.356.3146.

Thank you for choosing Joy of Beauty! We aim to ensure your satisfaction with our products.